Bridge Life Co., Ltd. (hereafter referred to as “we” or "our company") handles personal information provided to us in the course of conducting our business in accordance with the following provisions.
1. Name and address of business operator and name of representative
Bridge Life Co., Ltd.
INFINITY IKEBUKURO 4F, 2-36-1 Ikebukuro, Toshima-ku, Tokyo
Representative Director: Masahito Tobita
2. Name, title, affiliation and contact details of the personal information protection manager (or their representative)
Personal Information Protection Manager: Masahito Tobita, Representative Director
TEL: 03-6744-6717
3. Purpose of use of Personal information handled by our Company
1) Purposes for Using Personal Information Obtained and Held in "Real Estate Brokerage"
- Confirmation of conditions, information guidance and various types of contact in response to inquiries regarding room and property searches
- Searching for counterparties to real estate lease contracts, concluding contracts (including joint guarantee contracts) related to leasing, brokerage, management, as well as providing services based on those contracts.
- In some cases, we may provide personal information about customers who have moved in to rent guarantee companies.
- We will use your personal information, including your address, name, telephone number, email address and property information for the purpose of sending direct emails and contacting you about services for other real estate properties we manage, as well as products and services from our business partners that we think may be useful to you. However, we will cease using your personal information for this purpose upon your request.
- Contact in response to the inquiries, opinions and requests to our company
- To carry out insurance sales, contract execution, and accident processing as an agent for a non-life insurance company
2) Personal information about the Company's business partners
- For communication, collaboration, negotiation, and contract fulfillment related to our various business operations
3) Personal information of individuals who have made inquiries
- For responding to inquiries regarding our various business operations
4) Purpose of use for personal information about employees
- For personnel management and related purposes
5) Purpose of use of personal information regarding recruitment applicants
- For recruitment screening
- For communication regarding recruitment screening procedures and results
- For communication regarding pre-employment procedures and other related procedures
4. Point of Contact for Complaints and Consultations
For inquiries, complaints and requests for consultation regarding the handling of personal information, please contact the “Personal Information Inquiry Desk” in Section 7 below.
5. Procedures for responding to requests for disclosure, etc.
1) Regarding Requests for disclosure, etc. regarding retained personal data or records of third-party provision
If you wish to make a request to our company for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of third-party provision (hereinafter referred to as “disclosure, etc.”) regarding retained personal data or records of third-party provision handled by our company, please contact the “Personal Information Inquiry Desk” in Section 7 below. However, please note that our company may not be able to respond to requests for disclosure, etc. for the following personal information.
- We may obtain “owner information” and “tenant application documents” through our real estate brokerage business, as well as “personal information related to lifestyle support services” through our multilingual call center business. This information will be used solely for the purpose of performing the entrusted tasks and will not be used for any other purposes.
- We may obtain personal information from recruiting agencies about individuals who have submitted their details as part of our employee recruitment activities. This information will be used solely for recruitment screening purposes and will not be used for any other purposes.
2) Point of Contact for Filing Requests
To request disclosure, etc., please contact the 'Personal Information Inquiry Desk' in Section 7 below. If you are requesting disclosure or other actions related to retained personal data or records of provision to third parties, please complete the required information on the designated form and submit it to us.
3)Regarding Identity Verification
We will verify the identity of the individual making the request for disclosure, etc. In certain cases, we may ask you to send us a copy of an official certificate by post mail. We appreciate your understanding.
※For representatives, a letter of authorization must be submitted for verification. Additionally, if you are appointing a representative, copies of official identification certificates for both the individual and the representative must be provided.
※If you are a legal representative of a minor or an adult ward, we will verify your authority to act as a representative by requesting that you submit documents proving your legal authority.
4) Regarding Fees
For requests for “notification of purpose of use” and “disclosure” of personal information, a fee of up to 1,000 yen will be charged.
6. Measures to Ensure the Safe Management of Retained Personal Data
In order to protect retained personal data, we have implemented the following safety management measures. For further details regarding safety management measures, please contact the Personal Information Inquiry Desk.
1) Formulation of Basic Policy
- We have established a basic policy to ensure the proper handling of personal data.
2) Establishment of Rules for the Handling of Personal Data
- We have established rules for handling personal data to prevent personal data leak and ensure the safe management of personal data.
3) Organizational Safety Management Measures
- We have appointed a person in charge of handling personal data, and have also established a reporting and communication system for that person to ensure that any violations or potential violations of laws or regulations are promptly addressed once identified by that person.
- We have clarified both the employees handling personal data and the scope of personal data managed by those employees.
- We regularly conduct self-inspections and receive audits from external parties in order to check the status of personal data handling.
- We are comitted to enhancing our personal information protection system by monitoring and reviewing the status of personal data handling.
4) Human Resource Safety Management Measures
- We promote awareness of the importance of personal information protection in relation to the handling of personal data and conducts regular training sessions.
- We obtain confidentiality agreements from employees who handle personal data.
5) Physical Safety Management Measures
- We manage the access of employees and visitors to areas where personal data is handled.
- We have established measures for the use, storage, disposal, etc. of equipment, documents, electronic media, etc. that handle personal data, and have taken measures to prevent piracy or loss, etc.
6) Technical Safety Control Measures
- We have implemented access controls to limit the scope of the personal information database, etc. handled by the responsible personnel.
- We identify and authenticate the employees who use the information system that handles personal data, including personal information databases.
- Our company has implemented systems to protect the information systems handling personal data from unauthorized external access and malicious software.
7) Understanding the External Environment
- Regarding the handling of personal information in foreign countries, our company appropriately implements the aforementioned safety management measures after understanding the personal information protection systems of the relevant foreign country.
7. Contact for Inquiries About Personal Information
The contact details for our “Contact for inquiries about personal information” are as follows.
Bridge Life Co., Ltd. Contact for inquiries about personal information
To the Personal Information Protection Manager
Email:
8. Authorized Personal Information Protection Organization
Name of Authorized Personal Information Protection Organization and Contact for Complaints
Japan Information Processing Development Corporation (JIPDEC)
Complaints: Certified Personal Information Protection Organization Secretariat
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Telephone: 03-5860-7565 / 0120-700-779
The contact information above is not for inquiries about our services.
We may revise the 'Handling of Personal Information' to better protect our customers' personal information and to comply with changes in laws and regulations.